Returns & Refunds

We want you to be completely satisfied with your KEF audio experience, which is why we offer a 30-day return policy for products purchased directly from our official store. All returned items must be in their original packaging and include all accessories to be eligible for a full refund.

1

Initiate Your Request

Log into your account or use our guest portal to submit a return request with your order number and email address.

2

Prepare the Package

Carefully pack your KEF product in its original box with all cables, manuals, and accessories to ensure safe transit.

3

Attach Shipping Label

Affix the prepaid shipping label provided by our support team to the outside of the box and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians receive and inspect the unit, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing